Pick the voice that sounds like you
Three personas, identical scenarios, side-by-side. Switch any time from Settings → AI Controller.
RubyFirm
Concise, professional, business-first language. No softeners. Best for B2B with clear credit terms.
MasonFriendly
Warm, empathetic, relationship-preserving. Best for long-term clients and consumer-facing services.
AlexBalanced
Clear, direct, neutral. Sets expectations without pressure. Sensible default for mixed ledgers.
Gentle reminder · 3 days overdue · £480
Invoice INV-2041 (£480) is now 3 days past due. Please arrange payment by Friday so we can keep the account in good standing.
Just a quick nudge — invoice INV-2041 (£480) slipped past its due date 3 days ago. Could you settle it this week, or let us know if there's anything blocking it?
Invoice INV-2041 (£480) became overdue 3 days ago. Settling by Friday avoids further reminders. If something's holding it up, reply and we'll work it out.
Firm follow-up · 21 days overdue · £4,200
Invoice INV-2041 (£4,200) is now 21 days overdue and outside our credit terms. Payment is required within 5 working days; otherwise the account will be escalated for formal recovery.
We haven't seen payment on invoice INV-2041 (£4,200), now 21 days overdue. We'd like to keep this informal — please confirm a payment date this week, or share what you need from us.
Invoice INV-2041 (£4,200) is 21 days past due. We need a clear payment date within 5 working days. If you're unable to pay in full, reply with a proposed plan and we'll review it.
Promise to pay acknowledged · £1,750
Noted — payment of £1,750 expected by 18 May. We will not send further reminders before then. Failure to pay on the agreed date will resume the recovery sequence.
Thanks for letting us know — we've put a hold on reminders until 18 May. If anything changes, just reply and we'll work with you.
Recorded: £1,750 to be paid by 18 May. Reminders are paused until that date. If the date slips, please tell us in advance so we can adjust.
Samples are illustrative. Real drafts incorporate debtor history, invoice context, and your workspace tone settings.