Acceptable Use Policy

    Last updated: 18 March 2026

    This Acceptable Use Policy ("AUP") sets out the rules governing your use of the AutoSettle platform, operated by AutoThink Group Ltd ("AutoSettle", "we", "us", or "our"). This AUP forms part of our Terms of Service.

    1. General Conduct

    You agree to use the Service responsibly, ethically, and in compliance with all applicable laws. You must not use the Service in any way that could damage, disable, overburden, or impair it.

    2. Prohibited Activities

    You must not use the Service to:

    • Harass or threaten debtors: all communications sent through AutoSettle must be professional, lawful, and proportionate. Threatening, abusive, or misleading language is strictly prohibited.
    • Send fraudulent communications: you must not impersonate other organisations, misrepresent the nature of the debt, or make false claims about legal consequences.
    • Violate data protection laws: you must comply with GDPR, the UK Data Protection Act 2018, and all other applicable data protection legislation when using the Service to process personal data.
    • Breach third-party terms: you must comply with the terms of connected platforms (e.g. Xero, QuickBooks, Stripe) when using integrations through the Service.
    • Spam or bulk unsolicited messaging: the Service must only be used to contact debtors in relation to genuine, outstanding invoices.
    • Upload harmful content: you must not transmit malware, viruses, or any code designed to interfere with the Service or other users' systems.
    • Circumvent security: you must not attempt to bypass authentication, rate limits, usage restrictions, or any other security measures.
    • Scrape or extract data: automated scraping, crawling, or extraction of data from the Service is prohibited without prior written consent.

    3. Communication Standards

    When using AutoSettle to communicate with debtors, you must ensure that:

    • All communications accurately represent the debt owed.
    • Tone is professional and proportionate to the stage of recovery.
    • You do not falsely claim to be a solicitor, bailiff, or government body.
    • You comply with the Financial Conduct Authority (FCA) guidelines on debt collection practices where applicable.
    • You honour opt-out or cease-communication requests from debtors where legally required.

    4. Account Responsibility

    You are responsible for all activity that occurs under your account, including actions by team members you have invited. You must ensure all users on your account comply with this AUP.

    5. Reporting Violations

    If you become aware of any violation of this AUP, please report it to us at abuse@autosettle.co.uk.

    6. Enforcement

    We reserve the right to investigate and take appropriate action against any violation of this AUP, including:

    • Issuing a warning.
    • Temporarily suspending your account.
    • Permanently terminating your account.
    • Reporting illegal activity to the relevant authorities.

    7. Changes

    We may update this AUP from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service constitutes acceptance.

    8. Contact

    AutoThink Group Ltd (trading as AutoSettle)
    Email: legal@autosettle.co.uk
    Website: autosettle.co.uk

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