Outlook and Microsoft 365 replies, handled in one inbox
Chasing generates replies, and replies are where credit control usually falls apart. Connect your Outlook or Microsoft 365 mailbox and every response to an AutoSettle chase is pulled in, matched to the debtor and invoice, and answered with an AI-drafted reply you review and send from your own address — with your real signature and images intact.
- Microsoft Graph OAuth — approved sign-in, no password sharing
- Only replies to chases AutoSettle sent are surfaced; the rest of your mailbox is untouched
- AI drafts sit in a dedicated pane, in your voice, ready to review and send
- Folders mirror Outlook: inbox, drafts, sent, archived, trashed
What goes wrong without it
Replies scatter
Debtor responses land in one person's mailbox. When they're away, promises to pay and disputes go unanswered for days.
No shared context
Whoever picks the account up next has no idea what was agreed, so the debtor gets asked the same questions twice.
Slow responses lose money
A debtor who replies wants to resolve it now. A reply two days later restarts the whole negotiation.
Threads break
Answering from a different system breaks the thread, drops the signature, strips images, and makes a professional business look disorganised.
How the Outlook integration works
Connect the mailbox
Authorise with your Microsoft work account from the reply inbox settings. Several mailboxes can be connected to one workspace.
Relevant replies sync in
AutoSettle matches incoming mail against the chases it sent and pulls only those threads in, with attachments and inline images stored so they always render.
An AI reply is drafted
The draft reads the full thread, the invoice position and the recovery stage, then proposes a response in the right register — firm, friendly or balanced.
You review and edit
The draft appears in its own pane with the exact To, Cc and Bcc recipients and your saved signature laid out as a normal email.
Send from your address
The reply goes out through your own mailbox, keeping the thread intact, and the recovery timeline records what was sent.
What the unified reply inbox gives you
Replies drive the recovery
A promise to pay, a dispute or a plan request updates the case, and chasing pauses or reschedules accordingly instead of blindly continuing.
Familiar mailbox controls
Archive, trash, drafts and sent all behave the way they do in Outlook, with resizable panes you can collapse to suit your screen.
Shared across the team
Everyone in the workspace sees the same conversation history, so cover during holidays or handovers doesn't lose anything.
Your real signature
Signatures with logos and photos are stored durably, so they render correctly rather than breaking after a few weeks.
Tone matching
Drafts follow the persona running the recovery and avoid duplicating a closing you already have in your signature.
Scoped access
Only threads related to AutoSettle chases are ingested, and you can disconnect the mailbox at any time from settings.
Frequently asked questions
Related
Stop losing replies
Connect Outlook and every debtor response arrives with context, an invoice position and a draft reply waiting.