Send at the right time.
Every debtor has a peak engagement window. AutoSettle detects it from real open and read data — then times future messages to arrive when they'll be seen.
- Per-debtor timing profiles
- Hour-of-day analysis
- Automatic schedule alignment
- Higher open and response rates
Hartley Brooks Ltd
08:00Meridian Corp
14:00Atlas Group
19:00Nova Services
10:00Vertex Holdings
07:00Four engagement windows
Each time window has different engagement characteristics.
Early Morning
06:00–09:00
Debtors checking email before the workday starts. High open rates for business contacts.
Engagement: Strong for B2B debtors who review email first thing.
Mid-Morning
09:00–12:00
Peak business hours. Highest email traffic but also highest competition for attention.
Engagement: Good volume but open rates vary. Best for formal communications.
Afternoon
12:00–17:00
Post-lunch engagement. Debtors may check messages during quieter periods.
Engagement: Moderate open rates. Good for follow-up messages and reminders.
Evening
17:00–22:00
After work. Personal device usage increases. WhatsApp engagement peaks.
Engagement: Strong for WhatsApp and SMS. Email open rates drop.
How send time optimisation works
From timestamp analysis to optimised delivery — automatically.
Timestamp recording
Every engagement event — email open, WhatsApp read, link click — is recorded with an exact UTC timestamp.
Hour-of-day analysis
The system aggregates engagement events by hour of day, building a distribution profile for each debtor.
Peak hour identification
The hour with the highest engagement count is identified as the debtor's 'best time of day' — stored on their profile.
Send time alignment
Your AI controller schedules future communications to arrive during the debtor's peak engagement window.
Send time optimisation across the Recovery Engine
Perfectly timed messages at every stage of recovery.