Meet Alex
Balanced & Adaptive
Intelligent, adaptive credit control that adjusts as the debtor situation changes.
A recovery strategy inside AutoSettle's AI Credit Controller system
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Alex
Credit Controller · Investigations
Balanced & AdaptiveStage 1 · Professional reminder
Payment reminder — Invoice INV-3201 is overdue
Stage 3 · Adaptive follow-up
Action needed: Invoice INV-3201 remains unpaid
How Alex works
Some debtors need a gentle nudge, others need firm boundaries. Alex reads the signals and adapts. He starts every engagement with professional, balanced communication and adjusts tone based on debtor behaviour, invoice age, and recovery context — making him the ideal default controller for businesses with varied debtor types.
Begins with a neutral, professional tone that builds trust
Monitors debtor engagement signals — opens, replies, payment activity
Dynamically shifts tone: warmer when debtors engage, firmer when they don't
Uses risk scoring and payment history to determine escalation timing
Offers payment arrangements when the data suggests it'll improve recovery
The ideal default controller — handles any debtor type effectively
When to use Alex
Mixed debtor books with varied payment behaviour
New clients with no established payment pattern
Users who want an AI-led middle ground
Businesses that want flexible rather than fixed recovery logic
Default assignment when risk profile is uncertain
Portfolios where different debtors need different approaches
More than message tone
Alex influences your entire recovery strategy — not just the words in an email. From escalation pacing to payment plan timing, every aspect of the recovery process is shaped by the controller you choose.
Dynamic escalation timing that responds to debtor engagement
Tone adjustment based on open rates, replies, and payment activity
Contextual decision-making for payment plan and settlement timing
Risk-score-driven strategy selection at each stage
Automatic calibration — firmer when ignored, warmer when engaged
The ideal default controller for most business situations
How Alex behaves across recovery stages
Alex operates across all four stages of the Recovery Engine — with a distinct approach at each step.
Analyse
Evaluates debtor signals without assumptions. Uses data to determine initial approach.
Chase
Starts balanced and professional. Adjusts tone dynamically based on debtor response patterns.
Recover
Offers payment arrangements when data suggests it improves recovery. Times offers based on context.
Escalate
Calibrates escalation speed based on actual behaviour rather than fixed schedules.
Key capabilities
Behaviour-adaptive messaging
Monitors debtor response patterns and adjusts communication style in real time — firmer when ignored, warmer when engaged.
Data-driven decisions
Uses payment history, response rates, and risk scoring to determine the optimal tone, timing, and escalation speed.
Smart escalation
Neither too soft nor too aggressive. Calibrates escalation speed based on actual debtor behaviour rather than fixed schedules.
Versatile performance
Delivers strong recovery rates across all debtor types — the ideal default controller for most businesses.
See Alex in action
Real examples of Alex's communication at different recovery stages.
Stage 1 · Professional reminder
Alex · Credit Controller · Investigations
Payment reminder — Invoice INV-3201 is overdue
I'm writing to let you know that Invoice INV-3201 is now past its due date. We'd be grateful if you could arrange payment at your earliest convenience or let us know if there's anything we should be aware of.
Stage 3 · Adaptive follow-up
Alex · Credit Controller · Investigations
Action needed: Invoice INV-3201 remains unpaid
We've been unable to reach you regarding this outstanding invoice. We'd like to resolve this promptly. If payment in full isn't possible, please get in touch so we can discuss alternatives.
Stage 5 · Escalation notice
Alex · Credit Controller · Investigations
Escalation notice — Invoice INV-3201
This account has remained unresolved despite multiple attempts to reach you. Without a response or payment within the next 7 days, we may need to escalate this matter through our formal recovery process.
Part of your wider recovery workflow
Alex works alongside AutoSettle's full suite of recovery tools — influencing when and how each one is activated.
Compare recovery strategies
See how Ruby, Mason, and Alex differ at a glance.
Recovery style
Escalation speed
Best for
Payment plan timing
Tone adjustment
Legal escalation
Explore other recovery strategies
Each controller is a distinct recovery approach. Choose the one that fits your debtor situation — or let AutoSettle recommend.
